--- title: Latest Possible Customer Data Breach Comes From Ubiquiti description: Latest Possible Customer Data Breach Comes From Ubiquiti --- [Securafy Knowledge Hub](https://blog.securafy.com) - [Topics](https://blog.securafy.com/#sf-cover) - [Tools](https://blog.securafy.com/#sf-tools) - [Books & Guides](https://blog.securafy.com/#sf-books) [Talk to Securafy](https://meetings.hubspot.com/securafy/strategy-call) [Topics](https://blog.securafy.com/#sf-cover) [Tools](https://blog.securafy.com/#sf-tools) [Books & Guides](https://blog.securafy.com/#sf-books) [Talk to Securafy](https://meetings.hubspot.com/securafy/strategy-call) [Knowledge Hub](https://blog.securafy.com) / IT Operations IT Operations # Latest Possible Customer Data Breach Comes From Ubiquiti Latest Possible Customer Data Breach Comes From Ubiquiti ![Rodney Hall](https://blog.securafy.com/hubfs/Rodney%20Hall-1.png) By Rodney Hall Updated Jul 2024 2 min read Share [**](https://www.linkedin.com/sharing/share-offsite/?url=https://blog.securafy.com/2021/01/25/latest-possible-customer-data-breach-comes-from-ubiquiti) [**](https://twitter.com/intent/tweet?url=https://blog.securafy.com/2021/01/25/latest-possible-customer-data-breach-comes-from-ubiquiti&text=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3ELatest+Possible+Customer+Data+Breach+Comes+From+Ubiquiti%3C%2Fspan%3E) [**](mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3ELatest+Possible+Customer+Data+Breach+Comes+From+Ubiquiti%3C%2Fspan%3E&body=https://blog.securafy.com/2021/01/25/latest-possible-customer-data-breach-comes-from-ubiquiti) ![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png)If you have a network either at home or at your office, it's quite likely that you've got a few pieces of Ubiquiti equipment somewhere in the mix. Ubiquiti is a major player in the network device market, best known for its UniFi line of networking products, paired with a cloud-based management platform. Unfortunately, its success in the market has also made it a tempting target for hackers. Recently, the company has begun notifying customers of a data breach and sending out instructions to change passwords on the Ubiquiti system and enable 2-factor authentication in order to provide an added layer of security. **The notification they emailed out to their customers reads in part as follows:** *"We recently became aware of unauthorized access to our information technology systems hosted by a third party cloud provider. We have no indication that there has been unauthorized activity with respect to any user's account.* *We are not currently aware of evidence of access to any databases that host user data, but we cannot be certain that user data has not been exposed. This data may include your name, email address, and the one-way encrypted password to your account (in technical terms, the passwords are hashed and salted). The data may also include your address and phone number if you have provided that to us."* The matter is still under investigation, and new findings may change the evolving situation. However, as outlined above, there doesn't appear to be any risk to proprietary customer data, which is a very good thing. The instructions regarding changing passwords and enabling 2FA were sent with the notification "out of an abundance of caution." This is a good, proactive response, and one other businesses around the world should seek to emulate if or when they fall victim to some kind of hacking attack that sees their network breached. While we're sorry to see any hacking effort succeed, kudos to Ubiquiti for their response to this point. Tagged Under IT Operations[Cybersecurity](https://blog.securafy.com/tag/cybersecurity)Cyber RiskBusiness Continuity In This Article Need Help With Your Current Setup? Talk through your current systems, risks, and support gaps with Securafy. [Book a Strategy Call](https://meetings.hubspot.com/securafy/strategy-call) ## Join The Conversation Have a question or perspective on this topic? Add it below. ![Rodney Hall](https://blog.securafy.com/hubfs/Rodney%20Hall-1.png) About The Author Rodney Hall · President & COO Rodney Hall is the President and COO of Securafy, with 2 decades of experience in IT service management and operations. He writes about the less glamorous but essential side of IT: support systems, documentation, business continuity, recurring issues, downtime, and the processes that keep client environments running well. His perspective comes from years spent improving how service is delivered, how teams respond, and how small problems are prevented from becoming much larger ones. Outside of work, Rodney enjoys home improvement projects, woodworking, and dirt bike riding. His personal mission mirrors Securafy’s: helping businesses stay secure, compliant, and ready for whatever comes next. **Writes about:** Managed IT, IT operations, service delivery, business continuity, downtime prevention, support processes, operational risk [More From This Author →](https://blog.securafy.com/author/rodney-hall) Related Articles Business Continuity [Compliance Risk Assessment: How Downtime Impacts Your Bottom Line](https://blog.securafy.com/compliance-risk-assessment-how-downtime-impacts-your-bottom-line) When systems go down, compliance obligations don't pause—and the financial consequences ... 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