Topics Tools Books & Guides Talk to Securafy

Knowledge Hub / IT Operations

IT Operations

Some MacBook Pros May Have Battery Charging Issue

Some MacBook Pros May Have Battery Charging Issue

Randy Hall By Randy Hall Updated Jul 2024 2 min read Share

Do you own a MacBook Pro, purchased between 2016 and 2017? Has the battery been acting up and refusing to hold a charge beyond 1 percent? If you've ruled out issues with the charger, you should know that Apple recently published a new support document outlining this very issue. While it only affects a tiny percentage of MacBook Pro users, if you're one of them, you may be able to get it fixed free of charge.

Based on the support document, the following are impacted:

  • MacBook Pro (13-inch, 2016, two Thunderbolt 3 ports)
  • MacBook Pro (13-inch, 2017, two Thunderbolt 3 ports)
  • MacBook Pro (13­-inch, 2016, four Thunderbolt 3 ports)
  • MacBook Pro (13-­inch, 2017, four Thunderbolt 3 ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15­-inch, 2017)

If you're using macOS Big Sur, you can check your battery via the Apple menu, located in the top left-hand corner of the screen. Go to System Preferences, click 'Battery,' and then click on 'Battery Health.'

On the other hand, if you're using macOS Catalina or earlier, press and hold the 'Option' key and click the battery icon in the menu bar to show the battery status menu.

Either way, if you see the words "Service Recommended" then you know what to do. Get your machine to the nearest Apple service center and you're almost certainly on track for a free battery replacement.

If your battery is currently okay, then make sure you update to macOS Big Sur 11.2.1 or macOS Catalina 10.15.7. Both of those contain software upgrades that will keep the issue from happening in the first place.

Kudos to Apple to moving swiftly and correcting an issue like this. There are a number of big tech companies that would have handled the issue differently. After all, it only impacts a tiny slice of the company's massive user base, so there wasn't much incentive for them to make it a big priority. They chose to anyway, and that says good things about the company and the brand.

Join The Conversation

Have a question or perspective on this topic? Add it below.

Randy Hall

About The Author

Randy Hall · CEO & Founder

Randy Hall is the CEO and Founder of Securafy, with decades of experience helping organizations make smarter, safer decisions about technology.

A frequent speaker and instructor at national IT events, Randy has advised thousands of organizations, from startups and SMBs to large enterprises and U.S. government entities, on secure, practical technology adoption. He writes about the decisions business leaders are often expected to make without enough context, including cybersecurity, compliance, AI, cyber insurance, IT strategy, and business resilience.

Outside the office, you’ll often find Randy on Lake Erie enjoying time on his 38-foot Chris-Craft.

Writes about: Cybersecurity strategy, compliance, AI security, business resilience, cyber insurance, SMB risk, IT leadership

More From This Author →

Get Practical Cybersecurity Field Notes

Monthly cybersecurity, compliance, and IT strategy updates from Securafy, written for business owners who need clear next steps.

  • Practical security tips from our Cyber Security Drip series
  • The Securafy Times, our monthly roundup on compliance and IT strategy
  • Occasional updates on new tools, guides, and research
  • No spam — unsubscribe anytime