---
title: Hackers Are Stealing Facebook Accounts With Malicious Messenger Bots
description: Hackers Are Stealing Facebook Accounts With Malicious Messenger Bots
---

[Securafy Knowledge Hub](https://blog.securafy.com)

- [Topics](https://blog.securafy.com/#sf-cover)
- [Tools](https://blog.securafy.com/#sf-tools)
- [Books & Guides](https://blog.securafy.com/#sf-books)

[Talk to Securafy](https://meetings.hubspot.com/securafy/strategy-call)

[Topics](https://blog.securafy.com/#sf-cover) [Tools](https://blog.securafy.com/#sf-tools) [Books & Guides](https://blog.securafy.com/#sf-books) [Talk to Securafy](https://meetings.hubspot.com/securafy/strategy-call)

[Knowledge Hub](https://blog.securafy.com) / IT Operations

IT Operations

# Hackers Are Stealing Facebook Accounts With Malicious Messenger Bots

Hackers Are Stealing Facebook Accounts With Malicious Messenger Bots

![Randy Hall](https://blog.securafy.com/hubfs/Randy%20Hall%202.png) By Randy Hall Updated Jul 2024 3 min read Share [**](https://www.linkedin.com/sharing/share-offsite/?url=https://blog.securafy.com/2022/08/05/hackers-are-stealing-facebook-accounts-with-malicious-messenger-bots) [**](https://twitter.com/intent/tweet?url=https://blog.securafy.com/2022/08/05/hackers-are-stealing-facebook-accounts-with-malicious-messenger-bots&text=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EHackers+Are+Stealing+Facebook+Accounts+With+Malicious+Messenger+Bots%3C%2Fspan%3E) [**](mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EHackers+Are+Stealing+Facebook+Accounts+With+Malicious+Messenger+Bots%3C%2Fspan%3E&body=https://blog.securafy.com/2022/08/05/hackers-are-stealing-facebook-accounts-with-malicious-messenger-bots)

![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png)Researchers at Trustwave have shed light on a recently discovered phishing campaign revolving around Facebook Messenger bots.

If you don't spend much time on social media, chatbots are programs designed to impersonate live people and are usually relegated the task of answering simple questions as a form of triage customer support.

If the bot can't answer the question, then a handoff escalation is made to a human customer support person.

That's how it's supposed to work, anyway.  This newly discovered campaign abuses chatbots.

**Here's how they're structuring the campaign:**

The first step is to send an email out to an individual concerning their Facebook page, generally claiming that the page has violated some portion of Facebook's Community Standards and giving the email recipient 48 hours to appeal the decision or risk their page being deleted.

Naturally, this is mortifying to most people, who will rush to resolve the issue.

That's exactly what the phishers are counting on.  By "helpfully" providing a link or button embedded in the email which connects them to a chatbot, but one that the scammers control.

By all appearances, the email recipient is connected to a member of Facebook's customer support team.  It is in fact a chatbot controlled by the scammers.

The fake customer support person will basically regurgitate the information contained in the email and then will send the victim a message containing an "Appeal Now" button.

Clicking this button takes the victim to a website disguised as the "Facebook Support Inbox." At this point, only an observant potential victim will see through the ruse as the inbox domain is in no way associated with Facebook. Others may easily miss it.

If the victim doesn't see through the ruse, he or she will be asked to input a variety of information on a form.  When this form is submitted, a pop-up box appears asking the user to re-enter their Facebook password, and that's the hook.

Everything up to this point has been bait designed to get the potential victim to give up their password.

Even if you're not personally on Facebook, make sure everyone you know who is knows about this scam.  If we can help even one person avoid being taken in, that's a victory.

Tagged Under IT Operations[Cybersecurity](https://blog.securafy.com/tag/cybersecurity)Business Continuity

In This Article

Need Help With Your Current Setup?

Talk through your current systems, risks, and support gaps with Securafy.

[Book a Strategy Call](https://meetings.hubspot.com/securafy/strategy-call)

## Join The Conversation

Have a question or perspective on this topic? Add it below.

![Randy Hall](https://blog.securafy.com/hubfs/Randy%20Hall%202.png)

About The Author

Randy Hall · CEO & Founder

Randy Hall is the CEO and Founder of Securafy, with decades of experience helping organizations make smarter, safer decisions about technology.

 A frequent speaker and instructor at national IT events, Randy has advised thousands of organizations, from startups and SMBs to large enterprises and U.S. government entities, on secure, practical technology adoption. He writes about the decisions business leaders are often expected to make without enough context, including cybersecurity, compliance, AI, cyber insurance, IT strategy, and business resilience.

 Outside the office, you’ll often find Randy on Lake Erie enjoying time on his 38-foot Chris-Craft.

**Writes about:** Cybersecurity strategy, compliance, AI security, business resilience, cyber insurance, SMB risk, IT leadership

[More From This Author →](https://blog.securafy.com/author/randyhall)

Related Articles

Business Continuity [Compliance Risk Assessment: How Downtime Impacts Your Bottom Line](https://blog.securafy.com/compliance-risk-assessment-how-downtime-impacts-your-bottom-line)

When systems go down, compliance obligations don't pause—and the financial consequences ...

Jul 28, 2026

Compliance [HIPAA Security Rule Changes Are Delayed To 2027: Why Healthcare Organizations Should Not Wait](https://blog.securafy.com/hipaa-security-rule-changes-are-delayed-to-2027-why-healthcare-organizations-should-not-wait)

The updated HIPAA Security Rule won't take effect until 2027, but healthcare ...

Jul 23, 2026

Compliance [Multi Factor Authentication Best Practices for CJIS Security Policy Compliance](https://blog.securafy.com/multi-factor-authentication-best-practices-for-cjis-security-policy-compliance)

Law enforcement agencies and criminal justice organizations face mounting pressure to ...

Jul 16, 2026

Compliance [CMMC Phase II Has Been Suspended: What Defense Contractors Still Need To Do](https://blog.securafy.com/cmmc-phase-ii-has-been-suspended-what-defense-contractors-still-need-to-do)

The Department of Defense suspended CMMC Phase II enforcement, but that doesn't mean ...

Jul 15, 2026

IT Operations [Cybersecurity For Veterinary Clinics: Protecting Client Data, Payment Systems, And Practice Operations](https://blog.securafy.com/cybersecurity-for-veterinary-clinics-protecting-client-data-payment-systems-and-practice-operations)

Veterinary clinics handle sensitive client data, payment information, and critical ...

Jul 9, 2026

IT Operations [AT&T Cybersecurity, AlienVault USM, And Managed Security: What SMBs Still Need To Own](https://blog.securafy.com/att-cybersecurity-alienvault-usm-and-managed-security-what-smbs-still-need-to-own)

Managed security platforms like AT&T Cybersecurity and AlienVault USM provide ...

Jul 8, 2026

Get Practical Cybersecurity Field Notes

Monthly cybersecurity, compliance, and IT strategy updates from Securafy, written for business owners who need clear next steps.

- Practical security tips from our Cyber Security Drip series
- The Securafy Times, our monthly roundup on compliance and IT strategy
- Occasional updates on new tools, guides, and research
- No spam — unsubscribe anytime

NIST CSF 2.0 Zero Trust Application Control CISA Aligned Enterprise Partner

© 2026 Securafy — Columbus & Cleveland, Ohio

[Main Site](https://www.securafy.com/) [Blog Home](https://blog.securafy.com/) [Contact](https://www.securafy.com/contact.html) [Privacy Policy](https://www.securafy.com/privacy-policy.html)

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Randy Hall",
    "url" : "https://blog.securafy.com/author/randyhall"
  },
  "dateModified" : "2024-07-24T20:21:47.196Z",
  "datePublished" : "2022-08-05T15:00:00.000Z",
  "headline" : "Hackers Are Stealing Facebook Accounts With Malicious Messenger Bots",
  "mainEntityOfPage" : {
    "@id" : "https://blog.securafy.com/2022/08/05/hackers-are-stealing-facebook-accounts-with-malicious-messenger-bots",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://blog.securafy.com/hubfs/securafy-logo.png"
    },
    "name" : "Securafy Inc."
  }
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://securafy.com/#organization",
  "@type" : "Organization",
  "address" : [ {
    "@type" : "PostalAddress",
    "addressLocality" : "Columbus",
    "addressRegion" : "OH",
    "postalCode" : "43219",
    "streetAddress" : "4449 Easton Way, Suite 200"
  }, {
    "@type" : "PostalAddress",
    "addressLocality" : "Independence",
    "addressRegion" : "OH",
    "postalCode" : "44131",
    "streetAddress" : "6100 Oak Tree Blvd, Suite 200"
  } ],
  "areaServed" : [ "Columbus OH", "Cleveland OH", "Ohio" ],
  "name" : "Securafy Inc.",
  "url" : "https://securafy.com/"
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://securafy.com/#website",
  "@type" : "WebSite",
  "inLanguage" : "en-US",
  "name" : "Securafy",
  "publisher" : {
    "@id" : "https://securafy.com/#organization"
  },
  "url" : "https://securafy.com/"
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://blog.securafy.com/#blog",
  "@type" : "Blog",
  "name" : "Securafy Knowledge Hub",
  "publisher" : {
    "@id" : "https://securafy.com/#organization"
  },
  "url" : "https://blog.securafy.com"
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://blog.securafy.com/2022/08/05/hackers-are-stealing-facebook-accounts-with-malicious-messenger-bots#article",
  "@type" : "Article",
  "author" : {
    "@id" : "https://www.securafy.com/about-us/#randyhall",
    "@type" : "Person",
    "name" : "Randy Hall"
  },
  "dateModified" : "2024-07-24T20:21:47+00:00",
  "datePublished" : "2022-08-05T15:00:00+00:00",
  "description" : "Hackers Are Stealing Facebook Accounts With Malicious Messenger Bots",
  "headline" : "Hackers Are Stealing Facebook Accounts With Malicious Messenger Bots",
  "image" : "https://www.securafy.com/hs-fs/hubfs/securafy-og-default.jpg",
  "inLanguage" : "en-US",
  "isPartOf" : {
    "@id" : "https://blog.securafy.com/#blog"
  },
  "mainEntityOfPage" : {
    "@id" : "https://blog.securafy.com/2022/08/05/hackers-are-stealing-facebook-accounts-with-malicious-messenger-bots",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@id" : "https://securafy.com/#organization"
  },
  "url" : "https://blog.securafy.com/2022/08/05/hackers-are-stealing-facebook-accounts-with-malicious-messenger-bots"
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "BreadcrumbList",
  "itemListElement" : [ {
    "@type" : "ListItem",
    "item" : "https://blog.securafy.com",
    "name" : "Knowledge Hub",
    "position" : 1
  }, {
    "@type" : "ListItem",
    "item" : "https://blog.securafy.com/2022/08/05/hackers-are-stealing-facebook-accounts-with-malicious-messenger-bots",
    "name" : "Hackers Are Stealing Facebook Accounts With Malicious Messenger Bots",
    "position" : 2
  } ]
}
```