--- title: Technology problems shouldn’t be scary description: Technology problems shouldn’t be scary image: https://blog.securafy.com/hubfs/Imported_Blog_Media/Oct-PH-Blog-2-image-technology-problems-1-1.jpg --- [Securafy Knowledge Hub](https://blog.securafy.com) - [Topics](https://blog.securafy.com/#sf-cover) - [Tools](https://blog.securafy.com/#sf-tools) - [Books & Guides](https://blog.securafy.com/#sf-books) [Talk to Securafy](https://meetings.hubspot.com/securafy/strategy-call) [Topics](https://blog.securafy.com/#sf-cover) [Tools](https://blog.securafy.com/#sf-tools) [Books & Guides](https://blog.securafy.com/#sf-books) [Talk to Securafy](https://meetings.hubspot.com/securafy/strategy-call) [Knowledge Hub](https://blog.securafy.com) / Business Continuity Business Continuity # Technology problems shouldn’t be scary Technology problems shouldn’t be scary ![Randy Hall](https://blog.securafy.com/hubfs/Randy%20Hall%202.png) By Randy Hall Updated Jul 2024 2 min read Share [**](https://www.linkedin.com/sharing/share-offsite/?url=https://blog.securafy.com/2022/10/14/technology-problems-shouldnt-be-scary) [**](https://twitter.com/intent/tweet?url=https://blog.securafy.com/2022/10/14/technology-problems-shouldnt-be-scary&text=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3ETechnology+problems+shouldn%E2%80%99t+be+scary%3C%2Fspan%3E) [**](mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3ETechnology+problems+shouldn%E2%80%99t+be+scary%3C%2Fspan%3E&body=https://blog.securafy.com/2022/10/14/technology-problems-shouldnt-be-scary) ![](https://blog.securafy.com/hs-fs/hubfs/Imported_Blog_Media/Oct-PH-Blog-2-image-technology-problems-1-1.jpg?width=300&height=225&name=Oct-PH-Blog-2-image-technology-problems-1-1.jpg)If you depend on your computer network to run your business (and who doesn’t?) you’ll want someone treating your data as securely as they would their own. Not knowing what’s going on behind the scenes should scare the crap out of you. It is NOT unreasonable that your IT company is monitoring your network 24/7/365. Stop paying for substandard support. It's important for you to interview your current company to ensure they are up to your standards. This will help you determine if it’s time for a change (and so you can sleep at night). The top 3 questions to ask include: 1. **“Do you provide detailed invoices clearly outlining what we are paying for?” **If your auto draft is just sending a traditional monthly payment without explanation, something isn’t right. Each invoice needs to show what services each dollar covers, just to ensure you aren’t being nickel and dimed outside of what’s covered in your contract. 1. **“Do you provide status reports on new projects?” **Or if they’re working on an in-process project? It’s on them to provide updates and give you ETAs on when work will be completed. 1. **“Do you offer guarantees on services?” **Any IT company should back their services 100%. Any updates, additions, subtractions, etc should not be an additional charge and should be guaranteed to work the first time, without having to submit an additional ticket. We are offering a free report with 13 additional questions to ask any IT company to make sure you have hired the best choice for services. It also includes cost-saving strategies. To download the full report, visit: [https://www.securafy.com/files/2022/10/16Questions.pdf](https://www.securafy.com/files/2022/10/16Questions.pdf) Tagged Under Business Continuity In This Article Need Help With Your Current Setup? Talk through your current systems, risks, and support gaps with Securafy. [Book a Strategy Call](https://meetings.hubspot.com/securafy/strategy-call) ## Join The Conversation Have a question or perspective on this topic? Add it below. ![Randy Hall](https://blog.securafy.com/hubfs/Randy%20Hall%202.png) About The Author Randy Hall · CEO & Founder Randy Hall is the CEO and Founder of Securafy, with decades of experience helping organizations make smarter, safer decisions about technology. A frequent speaker and instructor at national IT events, Randy has advised thousands of organizations, from startups and SMBs to large enterprises and U.S. government entities, on secure, practical technology adoption. He writes about the decisions business leaders are often expected to make without enough context, including cybersecurity, compliance, AI, cyber insurance, IT strategy, and business resilience. Outside the office, you’ll often find Randy on Lake Erie enjoying time on his 38-foot Chris-Craft. **Writes about:** Cybersecurity strategy, compliance, AI security, business resilience, cyber insurance, SMB risk, IT leadership [More From This Author →](https://blog.securafy.com/author/randyhall) Related Articles Business Continuity [Compliance Risk Assessment: How Downtime Impacts Your Bottom Line](https://blog.securafy.com/compliance-risk-assessment-how-downtime-impacts-your-bottom-line) When systems go down, compliance obligations don't pause—and the financial consequences ... Jul 28, 2026 Compliance [HIPAA Security Rule Changes Are Delayed To 2027: Why Healthcare Organizations Should Not Wait](https://blog.securafy.com/hipaa-security-rule-changes-are-delayed-to-2027-why-healthcare-organizations-should-not-wait) The updated HIPAA Security Rule won't take effect until 2027, but healthcare ... 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