--- title: How Akron, Canton, Cleveland, Columbus, and Medina Can Easily Eliminate Tech Problems In Their Business Operations description: How Akron, Canton, Cleveland, Columbus, and Medina Can Easily Eliminate Tech Problems In Their Business Operations image: https://blog.securafy.com/hubfs/Imported_Blog_Media/April_Blog_3.jpg --- [Securafy Knowledge Hub](https://blog.securafy.com) - [Topics](https://blog.securafy.com/#sf-cover) - [Tools](https://blog.securafy.com/#sf-tools) - [Books & Guides](https://blog.securafy.com/#sf-books) [Talk to Securafy](https://meetings.hubspot.com/securafy/strategy-call) [Topics](https://blog.securafy.com/#sf-cover) [Tools](https://blog.securafy.com/#sf-tools) [Books & Guides](https://blog.securafy.com/#sf-books) [Talk to Securafy](https://meetings.hubspot.com/securafy/strategy-call) [Knowledge Hub](https://blog.securafy.com) / Business Continuity Business Continuity # How Akron, Canton, Cleveland, Columbus, and Medina Can Easily Eliminate Tech Problems In Their Business Operations How Akron, Canton, Cleveland, Columbus, and Medina Can Easily Eliminate Tech Problems In Their Business Operations ![Randy Hall](https://blog.securafy.com/hubfs/Randy%20Hall%202.png) By Randy Hall Updated Aug 2025 5 min read Share [**](https://www.linkedin.com/sharing/share-offsite/?url=https://blog.securafy.com/2024/03/25/how-akron-canton-cleveland-columbus-and-medina-can-easily-eliminate-tech-problems-in-their-business-operations) [**](https://twitter.com/intent/tweet?url=https://blog.securafy.com/2024/03/25/how-akron-canton-cleveland-columbus-and-medina-can-easily-eliminate-tech-problems-in-their-business-operations&text=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EHow+Akron%2C+Canton%2C+Cleveland%2C+Columbus%2C+and+Medina+Can+Easily+Eliminate+Tech+Problems+In+Their+Business+Operations%3C%2Fspan%3E) [**](mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EHow+Akron%2C+Canton%2C+Cleveland%2C+Columbus%2C+and+Medina+Can+Easily+Eliminate+Tech+Problems+In+Their+Business+Operations%3C%2Fspan%3E&body=https://blog.securafy.com/2024/03/25/how-akron-canton-cleveland-columbus-and-medina-can-easily-eliminate-tech-problems-in-their-business-operations) ![](https://blog.securafy.com/hs-fs/hubfs/Imported_Blog_Media/April_Blog_3.jpg?width=300&height=225&name=April_Blog_3.jpg)Now more than ever, we rely on technology to run our businesses and our lives. When the “Internet goes down,” most businesses come to a standstill until they are back online, costing thousands in lost productivity and sales. A perfect example would be the AT&T outage that happened a few weeks ago, when an estimated 1.7 million customers, including small business owners, lost service. No phones, no Internet. Could you afford your business being down for minutes, hours or even days? The answer is likely no. Downtime is one way bad IT support can disrupt your business, but it’s not the ONLY issue. Big problems like recovering deleted files, removing malware and constantly monitoring and patching your network, and small irritations like getting file access, resetting forgotten passwords and repairing broken printers, can stack up over time and affect productivity. That is why you must have a way to get back up and running quickly should something happen – or even a way to ELIMINATE tech problems before they start. Unfortunately, paying through the nose for IT that can’t troubleshoot its way out of a paper bag is more common than you’d hope. These so-called “IT Wizards” who promised you top-notch support for bargain-basement prices are sitting around using their magic wands as backscratchers, waiting for YOU to let THEM know something has gone wrong. It has to stop. That’s why we’ve put together a list of fundamental and necessary requirements that ANYONE who’s working on your network should meet. **Check off all that apply: ** - Does your IT company answer their phone LIVE and respond to emergencies promptly (within 8 minutes)? - Is your IT company easy to reach and highly responsive (responding within an hour) when you need them for non-emergencies? - Do you know if your IT company proactively monitors, patches and updates your computer network’s critical security settings daily? Weekly? At all? How do you know for sure? Hint: Most don’t! - Does your IT company offer proof that they are backing up ALL your data, laptops and devices? - Does your IT company meet with you regularly (at least once a quarter) to report on what they’ve been doing, review projects and offer new ways to improve your network’s performance instead of waiting until you have a problem to make recommendations? - Does your IT company provide detailed invoices that clearly explain what you are paying for? - Does your IT company explain what they are doing and answer your questions in terms you can understand, NOT in “geek-speak,” and routinely ask if there’s anything else they can help with, no matter how small? - Does your IT company proactively discuss cyber security with you, make recommendations for protecting your network from ransomware and offer training videos so your employees don’t fall victim to a scam? - Has your IT company provided you with complete network documentation or do they hold the “keys to the kingdom,” refusing to give you admin passwords, so you’re totally helpless if something goes wrong and you can’t get a hold of them? - Do techs arrive on time and dress professionally, and do you look forward to working with them, or do you cringe every time you have to make that call? If your current IT company, technician or “IT guy” does NOT check the boxes on every point, you could be – and most likely are – paying for substandard support. This oversight could not only jeopardize your data and your network’s security but also cost you thousands in lost productivity because you and your employees are spending time dealing with problems that shouldn’t exist, but if something goes awry, you’re going to be the one everyone blames. If that’s the case, then it’s time you see what else is out there and make sure you’re getting what you pay for. Anything less is a liability to your business. Businesses across Ohio trust Securafy to deliver secure and reliable technology support. Our team provides end-to-end solutions including [Managed IT Services](https://www.securafy.com/managed-it-services-ohio), advanced [Cybersecurity Solutions](https://www.securafy.com/cybersecurity-services-ohio), and thorough [Network Penetration Testing](https://www.securafy.com/network-penetration-testing-ohio). We also help organizations with [Compliance Services](https://www.securafy.com/compliance-services-ohio), expert [IT Consulting](https://www.securafy.com/it-consulting-ohio), and scalable [Infrastructure Services](https://www.securafy.com/infrastructure-service-ohio). Explore the full list of offerings on our [Ohio IT Services hub](https://www.securafy.com/it-services-ohio). [![Experience Securafy Free for 90 Days](https://no-cache.hubspot.com/cta/default/46124718/interactive-192131683176.png) ](https://blog.securafy.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJgi2IGMSyqwd7MrsjvQDWTDPsPlmNsIW9d07%2BWJ6TprXEy3gYEYjb4NBDQ16bIOzFe6%2BU5uO0%2Bi%2Ba%2Bwb%2BQmjBDXgqe6jTGya9555sz6C6fAc6uLtEwL0c4A2UCHSI%2FrODMzY1AJ4XbPAFe4ted9zovkvrMVwx0U2QSZN%2F7KWHoziXROBs%3D&webInteractiveContentId=192131683176&portalId=46124718) Tagged Under Business Continuity In This Article Need Help With Your Current Setup? Talk through your current systems, risks, and support gaps with Securafy. [Book a Strategy Call](https://meetings.hubspot.com/securafy/strategy-call) ## Join The Conversation Have a question or perspective on this topic? Add it below. ![Randy Hall](https://blog.securafy.com/hubfs/Randy%20Hall%202.png) About The Author Randy Hall · CEO & Founder Randy Hall is the CEO and Founder of Securafy, with decades of experience helping organizations make smarter, safer decisions about technology. A frequent speaker and instructor at national IT events, Randy has advised thousands of organizations, from startups and SMBs to large enterprises and U.S. government entities, on secure, practical technology adoption. He writes about the decisions business leaders are often expected to make without enough context, including cybersecurity, compliance, AI, cyber insurance, IT strategy, and business resilience. Outside the office, you’ll often find Randy on Lake Erie enjoying time on his 38-foot Chris-Craft. **Writes about:** Cybersecurity strategy, compliance, AI security, business resilience, cyber insurance, SMB risk, IT leadership [More From This Author →](https://blog.securafy.com/author/randyhall) Related Articles Business Continuity [Compliance Risk Assessment: How Downtime Impacts Your Bottom Line](https://blog.securafy.com/compliance-risk-assessment-how-downtime-impacts-your-bottom-line) When systems go down, compliance obligations don't pause—and the financial consequences ... Jul 28, 2026 Compliance [HIPAA Security Rule Changes Are Delayed To 2027: Why Healthcare Organizations Should Not Wait](https://blog.securafy.com/hipaa-security-rule-changes-are-delayed-to-2027-why-healthcare-organizations-should-not-wait) The updated HIPAA Security Rule won't take effect until 2027, but healthcare ... 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