About Securafy: Who We Are, Who We Serve, How We Work
A family-led Ohio MSP and MSSP serving SMBs and regulated industries with managed IT, cybersecurity, compliance, AI governance, and business continuity.
Quick answer: Securafy is a family-led, Ohio-based managed IT services and cybersecurity provider (an MSP and an MSSP under one roof) serving small and mid-sized businesses and regulated industries. The company is led by CEO Randy Hall alongside fellow Hall family executives, and delivers managed IT, cybersecurity, compliance support, AI governance, and business continuity under one accountable team. Securafy has been recognized as Most Trusted MSP in North America by the Soteria Awards.
This article answers the questions a prospect or current client is most likely to ask before they pick up the phone — who we are, who we serve, how we work, what we promise, and where to start. For a deeper look at our company background, the About page is the main public reference.
What Is Securafy?
Securafy is a managed IT services and cybersecurity company headquartered in Ohio that serves small and mid-sized businesses across Ohio and beyond. We act as your outsourced IT department, your security team, your compliance partner, and your AI governance guide rolled into a single accountable provider.
In plain terms: we keep your computers, networks, email, data, and cloud apps running. We defend them against attackers. We help you meet the regulations that apply to your industry. And we help you adopt AI tools without creating new risk.
We are an MSP (managed service provider) and an MSSP (managed security services provider). Many providers do one or the other. We do both under one roof, which matters because IT and security are no longer separate problems — your firewall, your email, your backups, and your people are all part of the same attack surface. The MSP vs. MSSP explainer covers the difference in more depth.
Who Does Securafy Serve?
Securafy serves small and mid-sized businesses (SMBs) with deep roots in Ohio and a footprint that extends across the broader region. We have a strong local presence in Cleveland, Columbus, Akron, and dozens of other Ohio communities. Our typical client has anywhere from a handful of employees to a few hundred and has reached one of three breaking points:
- IT keeps breaking and nobody can give a straight answer about why.
- A cyber insurance renewal, an audit, or a near-miss made the security gap visible.
- The internal IT person or small team is overwhelmed and needs reinforcements, not replacement.
- Healthcare — HIPAA-regulated practices, clinics, and health systems
- Legal — law firms held to ABA ethics and client-confidentiality standards
- Banking and financial services subject to GLBA, FFIEC, and FTC Safeguards
- Manufacturing, including CMMC-regulated defense suppliers
- Country Clubs and member-driven recreation organizations
- Law Enforcement agencies handling CJIS-regulated data
- Veterinary practices
- Commercial Real Estate
- General SMBs across professional services and adjacent sectors
Regulated Industries We Specialize In
We work with industries where a security or compliance failure is not just expensive — it ends careers, voids insurance, or shuts the doors. Our industry focus includes:
The full Industries overview shows where our work runs deepest.
What Does Securafy Do?
Securafy delivers five connected service lines designed to cover what an SMB actually needs from a modern IT and security partner. We sell outcomes — uptime, security, compliance, and safe AI adoption — backed by the people and tools that produce them.
Managed IT Services. Your full outsourced IT department. Help desk, endpoint management, patching, monitoring, vendor coordination, strategy. If it has a power cord or a login, it's our problem. Details on the Managed IT Services page, with a separate option for organizations that need a partner to co-manage IT alongside an existing internal team.
Cybersecurity and Managed Security (MSSP). 24/7 security operations, endpoint detection and response, email security, identity protection, vulnerability management, security awareness training, and incident response. The Managed Security Services page covers the full stack.
Compliance Support. Practical readiness for HIPAA, GLBA/FFIEC, FTC Safeguards, CMMC, PCI-DSS, SOC 2, CJIS, NIST CSF, and Ohio Safe Harbor. We help you pass audits without buying a shelf of software you'll never use. Delivered as an ongoing program through Compliance-as-a-Service.
AI Adoption and Governance. Built on the "AI Under Control" framework, our AI Services practice helps SMBs adopt Microsoft Copilot, ChatGPT, and other AI tools safely — with policies, data guardrails, and training that prevent the next generation of breaches.
Business Continuity, Backup, and Disaster Recovery. Backups that are tested, recoverable, and ransomware-resistant, plus the runbook to bring your business back online when something goes wrong. See Business Continuity Services.
A consolidated view of every service is available in the Securafy Overview of Services PDF, and the full services index lists every offering.
Who Runs Securafy?
Securafy is family-led by the Hall family, with Randy Hall serving as Chief Executive Officer. Randy sets the overall direction of the company, owns the most senior client relationships, and is the public face of Securafy in the broader MSP industry. The CEO-led strategy of the company is documented on the Why Securafy: CEO-Led page.
Alongside Randy, additional Hall family executives lead operations, service delivery, and revenue — including the team responsible for the "AI Under Control" framework. A family-led ownership structure means decisions get made quickly, and the people whose names are on the company are reachable. There is no private-equity overlay deciding which clients matter this quarter. Full company background is on the About Securafy page.
What Makes Securafy Different?
Plenty of providers can keep a server running. The reason clients choose Securafy — and the reason peers in the MSP community have voted us Most Trusted MSP in North America — comes down to five things. Each is documented in depth on the Why Securafy overview.
1. We are an MSP and an MSSP under one roof. Many providers either do IT or do security, with the other side outsourced or treated as a side project. That separation is why a lot of breaches happen — the IT team and the security team blame each other while the attacker walks in. We own both, which means one accountable team, one set of tools, and one phone number when something goes wrong. See the MSP vs. MSSP page for the operational difference.
2. We specialize in regulated industries. Healthcare, banking, legal, manufacturing, law enforcement, and other regulated SMBs are our default client, not an edge case. We speak HIPAA, GLBA, FFIEC, FTC Safeguards, CMMC, and cyber insurance fluently. You should not have to teach your IT provider what a Business Associate Agreement is.
3. We bring AI governance to SMBs. Most MSPs are still building out their AI practice. The "AI Under Control" framework was built specifically because SMBs were being told to "embrace AI" by vendors and "block AI" by insurers, with no practical middle path. We provide that middle path — policy, data protection, training, and tool selection — sized for an SMB budget. The Why Securafy: AI-Powered page covers how AI runs through everything we do.
4. We are family-led with operator-level accountability. The people accountable for the work are the people whose name is on the door. Decisions get made quickly. Promises get kept because they're personal.
5. We put our promises in writing. Most providers promise good service in a sales meeting. Securafy publishes a Client Bill of Rights and backs the relationship with a Money Back Guarantee. If we are not the provider we said we would be, you are not stuck.
For a longer side-by-side view of how we compare to other IT providers, the Reasons Why You'll Want to Work With Us is the document we'd hand you in a first meeting. Direct MSP comparisons are also available.
What Awards and Recognition Has Securafy Earned?
Securafy has been recognized with Soteria Awards from the MSP industry's peer-evaluated program, including Most Trusted MSP in North America. The Soteria Awards are issued by an MSP community that evaluates providers on operational discipline, client outcomes, and trustworthiness — not paid placement.
For a working business owner, what matters about an award is not the trophy. It is what it tells you about how a provider behaves when nobody is watching. The Soteria recognition is a signal that the way we run the company day to day — service delivery, responsiveness, ethical behavior, security practices — holds up to outside scrutiny.
What Does Securafy Promise Its Clients?
Securafy publishes two formal promises that govern the relationship with every client: the Client Bill of Rights and the Money Back Guarantee.
The Client Bill of Rights. This is the contract behind the contract — the standards of behavior, responsiveness, communication, and respect every Securafy client is entitled to. It covers how quickly we respond, how clearly we communicate, how we handle escalations, how we treat your team, and how we make decisions about your environment. Read the full Client Bill of Rights.
The Money Back Guarantee. If Securafy fails to deliver the service we agreed to, you are not trapped. Our Money Back Guarantee spells out the terms in writing. Most MSP contracts are designed to protect the MSP. Ours is designed to keep us honest.
Our operating philosophy. Three things drive how we run the company. First, IT and security are the same problem and must be solved together. Second, regulated SMBs deserve the same caliber of protection as enterprises, at a price they can actually pay. Third, technology serves the business — not the other way around. If a tool, a policy, or a process is not making your business better, it should not exist. This thinking is documented in our operating frameworks and measured through the Securafy Scorecard.
How Does Securafy Engage New Clients?
Securafy uses a deliberate engagement process designed to avoid the two most common failures of switching IT providers: missed information during the handoff, and a long chaotic gap before the new provider knows your environment well enough to support you.
A new engagement typically begins with one of two zero-pressure entry points:
- A free IT strategy call — a working conversation about your business, your team, your current pain, and your regulatory environment. Not a sales pitch.
- A free cybersecurity assessment — a structured look at your security posture, identity setup, and risk exposure. You receive a written assessment whether or not you move forward.
From there, the engagement moves into a scoped service agreement aligned to one of Securafy's service plans, followed by a formal onboarding handled by a named owner — not a generic help desk on day one. For transparent pricing on those plans, see the Securafy pricing page.
How Do I Get Started With Securafy?
If you are evaluating Securafy, the right next step is a conversation. The fastest way to start one is through the Securafy contact page, or by booking a free IT strategy call or free cybersecurity assessment. Tell us a little about your business, your current IT setup, and what's prompting the conversation. Someone from our team will follow up to schedule a working call — not a generic demo.
If you are not ready to talk yet, the Things We Do Better document is the most useful single asset to read first.
I'm Already a Securafy Client — Where Do I Get Help?
If you are an existing Securafy client and you need support, billing help, or account assistance, you are in the wrong article. Visit the Securafy Support Center for the right phone, ticket, and portal routing. This pillar exists to introduce Securafy to people who don't know us yet — not to slow down clients who do.
Frequently Asked Questions About Securafy
Where is Securafy located?
Securafy is headquartered in Ohio and serves small and mid-sized businesses across Ohio and the broader region, with a deep local presence in Cleveland, Columbus, Akron, and dozens of other Ohio communities. Managed IT and cybersecurity services are delivered to clients regardless of physical location.
Is Securafy a managed IT provider or a cybersecurity provider?
Securafy is both. We operate as a managed service provider (MSP) and a managed security services provider (MSSP) under one roof. That means you get IT support, security operations, and incident response from a single accountable team — not two vendors blaming each other when something breaks. The MSP vs. MSSP page covers the operational difference.
Who owns Securafy?
Securafy is family-owned and family-led by the Hall family. Randy Hall serves as Chief Executive Officer. There is no private-equity ownership structure overlaying the operating company, which means decisions get made quickly and the people accountable for the work are the people whose name is on the door.
What industries does Securafy serve?
Securafy specializes in regulated industries including healthcare, banking, legal, manufacturing, law enforcement, country clubs, veterinary, and commercial real estate, plus general SMBs across professional services.
Does Securafy offer a money-back guarantee?
Yes. Securafy publishes a written Money Back Guarantee that spells out the terms under which a client can exit the relationship if we fail to deliver the service we agreed to. Most MSP contracts protect the MSP. Ours is designed to keep us accountable.
What awards has Securafy received?
Securafy has been recognized with Soteria Awards from the MSP industry's peer-evaluated program, including Most Trusted MSP in North America. The Soteria Awards are based on operational discipline, client outcomes, and trustworthiness — not paid placement.
What is the "AI Under Control" framework?
"AI Under Control" is Securafy's published AI governance framework, designed to help SMBs adopt tools like Microsoft Copilot and ChatGPT safely — with the policies, data guardrails, and employee training that prevent AI from creating new compliance, privacy, or security risk. It powers our AI Services practice.
How do I become a Securafy client?
Start with a free IT strategy call or a free cybersecurity assessment, or use the Securafy contact page to open a conversation. From there, the engagement moves through assessment, proposal, and a structured onboarding handled by a named owner.
How do I get support if I'm already a Securafy client?
Existing clients should go to the Securafy Support Center for phone, ticket, and portal routing. This article is built for prospective clients learning about Securafy, not for active support requests.
