How to Engage Securafy: Pricing, Plans, and Getting Started

Quick answer: Engaging Securafy starts with one of two free entry points: a free IT strategy call or a free cybersecurity assessment. From there, the relationship moves through discovery, technical assessment, proposal, and structured onboarding. Pricing depends on which of three plans fits — Essential Care, Secure Care, or Comply Care — plus user and endpoint count and any industry-specific compliance scope. Current pricing is published on the Pricing page, and every engagement is governed by a written Client Bill of Rights and a Money Back Guarantee.

This article covers what engaging Securafy actually looks like end-to-end: the entry points, the discovery process, the assessment, the proposal, the onboarding, what each plan tier includes, what affects pricing, and how to evaluate Securafy honestly against other providers. If you only read one document before talking to us, read the How to Choose a Great IT Service Provider guide — it's the framework we recommend for evaluating any MSP, not just us.

What Does an MSP Engagement Actually Look Like?

Engaging a managed IT and security partner is more like getting married than buying software. The agreement runs for years. The partner becomes deeply embedded in how your business operates. Switching is expensive and disruptive. That weight is why the engagement process matters as much as the price.

A working MSP engagement has five recognizable phases: discovery (mutual evaluation), assessment (structured review of your environment), proposal (scoped agreement), onboarding (documented transition), and ongoing service (the actual relationship). The discipline applied at each phase is what determines whether year two and year three feel like a partnership or a problem. The Securafy Frameworks page documents the operating methodology, and the Securafy Scorecard is how we measure ourselves once we're working together.

How Do I Start a Conversation With Securafy?

Two zero-pressure entry points exist. Pick the one that fits where you are.

A working conversation about your business, your team, your current IT pain, and what good would look like. Not a sales pitch. We use it to decide together whether Securafy is the right partner — and to be direct if we're not. Book at the strategy call page.

A structured technical and operational review of your security posture delivered as a written report. You keep the report whether or not you move forward. It doubles as a baseline document if you do engage. Request at the cybersecurity assessment page, or use the deeper cybersecurity assessment tool for an interactive scoring view.

For direct outreach, the Securafy contact page is the fastest route. The first response usually comes within one business day, often the same day.

What Happens in Discovery and Assessment?

Discovery is the first working conversation, usually 45 to 60 minutes. We cover four things: your business (what you do, who you serve, where you are growing), your current IT and security posture (what's working, what's broken, who supports you today), your regulatory environment (compliance frameworks, cyber insurance, contractual obligations), and your goals for the relationship (what good looks like in 12 and 24 months).

If discovery indicates a fit, assessment follows. A structured technical review of your environment — network, endpoints, identity, cloud, backups, security tooling, current contracts — produces a written assessment document. You receive that document whether you move forward or not. It's worth the conversation even if Securafy ends up not being the right partner; the assessment alone often surfaces issues your current provider has been quiet about. The Securafy Difference video and Discovery Presentation give a preview of how the conversation actually runs.

How Does the Proposal and Agreement Work?

The proposal phase converts the assessment into a scoped service agreement. It specifies which plan tier fits, how many users and endpoints are covered, what services are included and excluded, what the response time commitments are, what the pricing is, and how the relationship is governed. The proposal is direct about scope — what's in the monthly fee, what's project-based, and what's out of scope entirely.

Every agreement includes two written commitments. The Client Bill of Rights defines the standards of behavior, responsiveness, communication, and respect every Securafy client is entitled to. The Money Back Guarantee defines the terms under which you can exit if we fail to deliver. Both documents exist before you sign — not after.

What Does Onboarding Look Like?

Onboarding is the most common failure point in an MSP transition. Most providers say onboarding will be smooth and then prove otherwise. Securafy treats onboarding as a formal project with a named owner, a documented runbook, and a defined completion criterion. A typical onboarding runs 30 to 90 days depending on environment size and current state.

The onboarding workflow follows a documented sequence:

Pre-onboarding handoff. Coordination with any incumbent provider, asset inventory, credential transfer, documentation collection.
Tooling deployment. Monitoring agents, EDR, email security, MFA enforcement, identity hardening, and backup configuration deployed across the environment.
User communication and training. Help desk introduction, ticket submission procedures, security awareness training kickoff, and any change to user workflows clearly communicated.
Service stand-up. Active monitoring begins. The help desk opens. Initial security baseline is established.
First 30/60/90 day reviews. Structured check-ins at 30, 60, and 90 days to confirm the engagement is on track. Issues get raised and resolved early instead of festering.

Securafy publishes a first-90-days reference that walks through what the early relationship actually feels like. For a deeper view of how we run the operating model, the Why Securafy Frameworks page is the authoritative reference.

The Three Service Plans: Essential, Secure, and Comply Care

Securafy delivers managed IT and security through three tiered service plans. The right plan depends on your industry, your regulatory exposure, and where you are on the security maturity curve. The full feature comparison is on the Plans and Features page.

Baseline managed IT. Help desk, endpoint management, monitoring, patching, vendor coordination. Built for SMBs that need reliable IT operations without a security or compliance overlay. The right starting point if you have no formal security program yet and your industry is not heavily regulated.

Everything in Essential Care plus a layered security stack — EDR, email security, identity protection, security awareness training, and dark web monitoring. The right plan for most businesses today, especially those carrying cyber insurance or holding sensitive customer data.

Everything in Secure Care plus compliance program management — policies, documentation, evidence collection, audit prep, and ongoing assessment against frameworks like HIPAA, GLBA/FFIEC, FTC Safeguards, CMMC, PCI-DSS, and SOC 2. Built for regulated industries where compliance failure has direct business consequences.

Most engagements start on Secure Care or Comply Care depending on industry. Essential Care fits businesses where security maturity will be built in phases. Clients can move up plans as the business grows or regulations tighten — and we'll recommend the move when the underlying conditions change.

How Does Securafy Pricing Work?

Securafy publishes pricing transparently on the Pricing page. Final pricing for any specific engagement depends on four variables:

Plan tier. Essential Care, Secure Care, or Comply Care.
User count. Per-user pricing is the most common structure for SMB managed IT and MSSP services.
Endpoint and server count. Servers, workstations, mobile devices, and other endpoints under management.
Industry-specific compliance scope. Comply Care engagements vary in cost depending on which compliance frameworks are in scope and the current maturity of your compliance program.

Project work — cloud migrations, network rebuilds, compliance gap remediation, M&A integration — is scoped and priced separately from the ongoing managed agreement. The IT Cost Calculator gives you a quick view of how your current IT spend compares to what a Securafy managed agreement would cost. The Downtime Calculator and ROI Calculator help quantify the cost side and the return side of the decision.

The honest framing on pricing: Securafy is not the cheapest provider. We are the provider that puts our promises in writing, runs both IT and security under one roof, brings real industry depth, and stays accountable. Businesses optimizing purely on monthly fee will usually find lower numbers elsewhere — and usually discover what those lower numbers cost when something goes wrong.

How Should I Evaluate Securafy Against Other Providers?

Evaluating MSPs is harder than it looks because most providers describe themselves similarly. Securafy publishes three evaluation frameworks designed to cut through marketing language and surface real differences.

(PDF) gives you the questions to ask any IT provider before signing. Pricing, services, response times, security practices, references, contract terms.

(PDF) is the deeper comparison framework — designed for side-by-side evaluation of two or three providers.

(PDF, also on the buyers guide page) covers the full IT buying decision — what to look for, what to avoid, what good actually looks like.

(PDF) is the strategic framework — the questions that matter more than feature lists.

If you are comparing Securafy to specific competitors, the MSP comparison hub has direct side-by-side breakdowns. Current comparisons include Securafy vs. In-House IT, Securafy vs. Ntiva, Securafy vs. Dataprise, Securafy vs. Logically, Securafy vs. NexusTek, and Securafy vs. Managed Solution.

For a deeper read on why Securafy positions the way it does, the Reasons Why You'll Want to Work With Us, Things We Do Better, and 7 Surefire Ways documents cover the differentiation in detail. The four Why Securafy pillars (CEO-led, AI-powered, Frameworks, Scorecard) document the operating model.

What Promises Come With Engaging Securafy?

Two written documents govern every Securafy engagement, and they exist before you sign — not after.

(PDF) defines the standards of behavior, responsiveness, communication, and respect every Securafy client is entitled to. It covers how quickly we respond, how clearly we communicate, how we handle escalations, how we treat your team, and how we make decisions about your environment. It's the operational contract behind the formal service agreement.

(PDF) defines the terms under which you can exit the relationship if Securafy fails to deliver. Most MSP contracts are designed to protect the MSP. Ours is designed to keep us accountable. The terms are in writing, not implied.

The CEO-led operating model — Randy Hall's accountability documented on Why Securafy: CEO-Led — backs both documents. When promises are made by the people whose name is on the company, the standard for keeping them is higher than at a private-equity-owned provider where leadership turns over every two years.

How Do I Actually Get Started?

Pick one of three paths based on where you are.

Before any of these, the most useful single document to read is the Securafy Overview of Services — it covers the whole service catalog in one place.

I'm Already a Securafy Client — What If I Want to Change My Plan?

Existing clients who want to add services, change plan tiers, or restructure their agreement should contact their account team or vCISO directly. For day-to-day support, the Securafy Support Center is the routing point. Plan changes are common as businesses grow or regulations tighten — moving from Essential to Secure Care, or from Secure to Comply Care, doesn't require restarting the relationship.

Frequently Asked Questions About Engaging Securafy

How much does Securafy cost?

Pricing depends on plan tier (Essential Care, Secure Care, or Comply Care), user and endpoint count, and any industry-specific compliance scope. Securafy publishes transparent pricing on the Pricing page. The IT Cost Calculator gives you a quick comparison against your current IT spend.

Is the cybersecurity assessment really free?

Yes. The free cybersecurity assessment is a structured technical and operational review delivered as a written report. You keep the report whether you become a client or not. No follow-up commitment is required.

How long does it take to start service after signing?

Critical protections (MFA, EDR, email security, monitoring agents) typically deploy within the first two to four weeks. Full onboarding — documented runbooks, BCDR program, compliance integration, training program — generally completes within 30 to 90 days depending on environment size and current state.

Do I have to sign a long contract?

Contract terms are documented in the service agreement at proposal time. Most managed IT and MSSP agreements run annual or multi-year because the underlying tooling and onboarding effort require that duration to deliver value. The Money Back Guarantee governs what happens if Securafy fails to deliver — you are not trapped in a non-performing relationship.

What's the Client Bill of Rights?

The Client Bill of Rights is a written commitment that defines the standards of behavior, responsiveness, communication, and respect every Securafy client is entitled to. It's the operational contract behind the formal service agreement and exists before you sign.

Can I see what Securafy is like before signing anything?

Yes. The Securafy Difference video and Discovery Presentation preview how we operate. The Things We Do Better and Reasons Why You'll Want to Work With Us documents are the operational positioning we'd hand you in a first meeting. None of this requires a commitment.

How does Securafy compare to other MSPs?

Direct comparisons are published for the most common competitors: in-house IT, Ntiva, Dataprise, Logically, NexusTek, and Managed Solution. The MSP comparison hub is the directory.

What if Securafy isn't the right fit for my business?

We'll tell you. The first conversation is mutual evaluation, not a sales pitch. If your industry is outside our practice depth, your size is outside our SMB focus, or your needs are better served by a different model, we'll be direct and point you in a better direction. Misfit engagements hurt both sides; honest no-fit conversations save everyone time.

What does the first 90 days actually look like?

The first-90-days reference documents the timeline in detail. The short version: rapid stand-up of critical protections in the first 30 days, full operational integration through day 60, and the first formal business review at day 90 with documented results. Issues get raised early and resolved while the relationship is still being built — not buried until they become bigger.

Do you take over an existing IT setup or rebuild from scratch?

Whichever fits the situation. Most engagements take over and improve what's working while replacing what isn't. Some require more rebuild — particularly when the incumbent provider left significant security or compliance gaps. The assessment phase determines the right approach before the proposal is written.